Version 1.0 · 22 October 2026
Privacy policy
Effective 22 October 2026 · Last updated 22 October 2026
Summary in English.
UniSync Starter (the "app") is a shop-management app for car care and detailing businesses. This policy explains what information the app and our service handle, why, who sees it, and the choices you have. "We" and "us" means the business named in section 12.
1. Who this applies to
- Shop owners and managers who download the app and sign in (our customers).
- The shop's own customers whose details a shop records in the app (for example name, phone number and vehicle). The shop decides what to record and why; we store and process that data for the shop. If you are a shop's customer and have a question about your data, please ask the shop first. You can also write to us (section 12).
- People who message us on WhatsApp or visit this website.
2. Information we handle
| What | Why |
|---|---|
| Sign-in details: your mobile number, one-time code (OTP) checks, your role (owner or manager) and a PIN. The PIN is stored only as a one-way hash. | To identify you, keep the account secure and show you the right shop. |
| Shop details: shop name, address, UPI ID, services, prices, team members and their roles. | To run the shop in the app and show them on bills. |
| Job and customer records entered by a shop: customer name and phone number, vehicle number plate and type, services done, amounts, discounts and who gave them, payment mode (cash or UPI). | To run jobs, bill customers and show the owner the day's money. |
| Photos taken in the app, such as a number-plate photo or a job photo. | To read the registration number and to document the job. |
| Receipts and bills created in the app and the messages used to share them. | To give customers a bill and let the shop see it was sent. |
| WhatsApp conversations with us (your number, your messages and our replies). | To answer questions, give support and send you the download link. |
| Subscription information: trial start date, plan and payment status. Card or UPI payment details are handled by our payment provider; we do not store card numbers. | To run the free trial and manage your plan. |
| Technical information: app version, device type, error reports, and (for downloads) standard server logs such as IP address. | To find and fix problems and keep the service secure. |
What we do not collect: your location, your contacts, microphone recordings or advertising identifiers. The app has no advertising and no third-party advertising trackers.
3. Camera and number-plate reading
The app asks for camera permission so you can scan number plates and take job photos. Reading the plate text happens on your phone using on-device text recognition; the image is not sent to a third party for this. Photos you choose to save with a job are uploaded to our storage so the shop can see them later.
4. How we use information
- To provide, secure and support the app and each shop's account.
- To send service messages (OTP codes, receipts shared by the shop, trial and plan notices).
- To prevent fraud and abuse, and to meet legal duties such as tax and accounting records.
- To measure reliability and fix bugs.
We do not sell personal information and we do not use it for advertising.
5. WhatsApp messages and STOP
We use WhatsApp to talk to shop owners. We may message a business phone number that was taken from a public business listing to introduce UniSync, or that has contacted us, or has signed up. Every such message tells you how to opt out. Reply STOP at any time and we will stop messaging you about UniSync. Service messages that you ask for, such as an OTP code or a receipt, are sent only when you or your shop request them. Messages are sent through a WhatsApp Business messaging provider (for example MSG91).
6. Who we share information with
We use trusted service providers who process data for us under their own security commitments:
- Supabase: database, sign-in and file storage (our project is hosted in India, Mumbai region), including the storage that serves the app download.
- Vercel: hosting of this website and our service.
- Messaging providers (SMS and WhatsApp Business, for example MSG91): to deliver OTP codes and messages.
- Payment provider (for example Razorpay): to take plan payments.
- Sentry: to receive error reports.
A shop's data is visible only to that shop's own users and to our authorised support staff when needed to help you. Different shops cannot see each other's data. We may disclose information when the law requires it, or to protect our rights, users or the public.
7. Direct download (APK)
The Android app is downloaded from this website. Android will ask you to allow installs from this source once. The download itself does not give us your contacts, files or location. When the app arrives on the stores, you will update the app and keep the same account and data.
8. How long we keep information
We keep a shop's data while its account is active. After an account is closed or deletion is requested, we delete or anonymise personal data within a reasonable period (we aim for 30 days), except records we must keep for tax, accounting or legal reasons. Backups are overwritten on a rolling schedule.
9. Security
Data is encrypted in transit (HTTPS). Each shop's data is isolated from other shops in our database. PINs are stored hashed. Access to production systems is limited. No system is perfectly secure, so please use a PIN that is hard to guess and sign out on shared phones.
10. Your rights (India DPDP Act, 2023)
Under India's Digital Personal Data Protection Act, 2023 you may have the right to access your personal data, to have it corrected or erased, to withdraw consent, to have grievances addressed, and to nominate someone to act for you. In the app, shop users can view and edit most details and change their PIN. For anything else, or to delete your account and data, send us a WhatsApp message on 99000 03737 from the phone number on the account, telling us which shop. We will confirm with you and delete the data (subject to section 8), normally within 30 days. You can turn off camera permission in your phone settings; the app still works but you cannot scan or take photos.
11. Children
The app is for business use by adults. It is not directed at children under 18, and we do not knowingly collect their data.
12. Contact and grievances
RAVI KUMAR CHERUKURI, proprietorship, trading as GEAR UP AUTO SERVICES (product: UniSync)
Principal place of business: Vijayanagara, Hagadur Main Road, Bhf Indian Oil Petrol Bunk, No 190/174/17/T, 124, Ground Floor, Hagadur Main Road, Whitefield, Bengaluru Urban, Karnataka 560066
WhatsApp: 99000 03737 (WhatsApp only, no calls)
Grievance officer: Ravi Kumar Cherukuri (same WhatsApp number). We aim to reply within 7 days and resolve within 30 days.
13. Changes to this policy
We may update this policy. We will change the "Last updated" date above and, for significant changes, tell shops in the app or on WhatsApp. Continued use after a change means you accept the updated policy.